ITIL® 4 Foundation demo – Knowledge Train

Release version 2.0

Course Content

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Module 1: The key concepts of service management 4 Episodes

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Module Content

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Episode 1 – The key concepts of creating value with services (Part 1)

Episode 2 – The key concepts of creating value with services (Part 2)

Episode 3 – The key concepts of creating value with services (Part 3)

Episode 4 – The key concepts of service relationships

Module 2: The four dimensions of service management 3 Episodes

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Module Content

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Episode 1 – The key components of the ITIL 4 framework

Episode 2 – The four dimensions of service management (Part 1)

Episode 3 – The four dimensions of service management (Part 2)

Module 3: The ITIL service value system 2 Episodes

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Module Content

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Episode 1 – The purpose of the ITIL service value system

Episode 2 – The structure of the ITIL service value system

Module 4: The ITIL guiding principles 4 Episodes

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Module Content

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Episode 1 – An overview of the ITIL guiding principles

Episode 2 – The ITIL guiding principles (Part 1)

Episode 3 – The ITIL guiding principles (Part 2)

Episode 4 – The ITIL guiding principles (Part 3)

Module 5: The ITIL service value chain 3 Episodes Sample Module

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Module Content

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Episode 1 – An overview of the ITIL service value chain

Episode 2 – The value chain activities (Part 1) (not available on this demo)

Episode 3 – The value chain activities (Part 2) (not available on this demo)

Module 6: The ITIL management practices 20 Episodes Sample Module

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Module Content

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Episode 1 – An overview of the ITIL management practices (not available on this demo)

Episode 2 – Continual improvement (Part 1) (not available on this demo)

Episode 3 – Continual improvement (Part 2) (not available on this demo)

Episode 4 – Information security management (not available on this demo)

Episode 5 – Relationship management (not available on this demo)

Episode 6 – Supplier management

Episode 7 – Availability management (not available on this demo)

Episode 8 – Capacity and performance management (not available on this demo)

Episode 9 – Change control (not available on this demo)

Episode 10 – IT asset management (not available on this demo)

Episode 11 – Incident management (not available on this demo)

Episode 12 – Monitoring and event management (not available on this demo)

Episode 13 – Problem management (not available on this demo)

Episode 14 – Release management (not available on this demo)

Episode 15 – Service configuration management (not available on this demo)

Episode 16 – Service continuity management (not available on this demo)

Episode 17 – Service request management (not available on this demo)

Episode 18 – Service desk (not available on this demo)

Episode 19 – Service level management (not available on this demo)

Episode 20 – Deployment management (not available on this demo)

Not Enrolled

This course is currently closed

Course Includes

8 Modules
36 Episodes